Refund Policy

We have a no return policy, only exchange.

You must exchange your purchased item(s) within 5 days of receiving your order. To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, you can contact us at hello@lolos.club. If your exchange is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted. Please note the courier charges will be borne by the customer (an exception might be applied in certain cases). 

An exchange is eligible when it is size-related and want to exchange for a different size 

You can always contact us for any return question at hello@.lolos.club

Damages and issues

We hold a strong quality-check before shipping our orders, however in the case of any damaged items, please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept exchanges on sale items or gift cards or if the order has been customised for you.