At Lolo's Website, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, shop for products, or interact with us online. By using our website, you agree to the practices described in this policy.
1. Information We Collect
We collect both personal and non-personal information when you visit our website or make a purchase.
Personal Information:
When you create an account, make a purchase, or contact us, we may collect the following personal information:
- Name
- Email address
- Billing and shipping address
- Phone number
- Payment information (credit card or other payment method details)
- Order history (items purchased, dates of purchase, etc.)
- Size preferences (for clothing)
Non-Personal Information:
We also collect non-personal data automatically when you visit our website. This includes:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on the website
- Cookies and tracking data (see the "Cookies" section below)
This non-personal information helps us improve the functionality of the website and enhance the shopping experience for our customers.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Order Processing: To process your orders, fulfill requests, and ship your items.
- Customer Service: To respond to your inquiries and provide customer support.
- Marketing: To send promotional emails, newsletters, or updates about sales and new products (you can opt-out of marketing communications at any time).
- Improvement of Services: To enhance and personalize your shopping experience, such as recommending products based on your preferences and shopping history.
- Payment Processing: To securely process payments and verify financial transactions.
- Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and improve our website’s functionality. Cookies are small text files placed on your device when you visit our site. You can control cookie settings through your browser, but please note that disabling cookies may affect the functionality of the website.
Types of Cookies We Use:
- Essential Cookies: These are necessary for the proper functioning of the website (e.g., shopping cart functionality, login credentials).
- Analytics Cookies: These help us analyze how visitors use our site, so we can improve performance and user experience (e.g., Google Analytics).
- Advertising Cookies: These are used to serve personalized ads and offers based on your browsing behavior.
By using our website, you consent to the use of cookies as outlined in this Privacy Policy.
4. How We Protect Your Information
We implement a variety of security measures to maintain the safety of your personal information. This includes using secure servers, encryption technology, and access controls. However, please be aware that no method of data transmission or storage is completely secure, and we cannot guarantee absolute protection.
5. Sharing Your Information
We respect your privacy and do not sell, rent, or trade your personal information. However, we may share your information with trusted third parties in the following situations:
- Service Providers: We work with trusted third-party vendors (e.g., payment processors, shipping carriers, email marketing providers) to process transactions, fulfill orders, and improve services.
- Legal Compliance: We may disclose your personal information to comply with legal obligations or protect our rights, property, and safety.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.
6. Your Rights and Choices
You have the right to access, correct, and delete your personal data, as well as to opt out of marketing communications. Here’s how you can manage your preferences:
- Access and Correction: You can update or correct your account details, shipping address, and payment information by logging into your account on our website.
- Opt-Out of Marketing: If you no longer wish to receive promotional emails, you can unsubscribe by clicking the unsubscribe link in any marketing email or by contacting us directly.
- Cookies Management: You can adjust your cookie settings through your browser, but please note that disabling cookies may affect your user experience on the website.
7. Children’s Privacy
Our website is not intended for individuals under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information.
8. International Transfers
If you are located outside of India, please note that your information may be transferred to, stored, and processed in India and other jurisdictions. By using our site, you consent to the transfer and processing of your information in countries outside of your home country.
9. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. When we do, we will post the updated policy on this page and revise the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Email: hello@lolos.club
Phone: +919953486719